We have introduced a rolling programme of 'protected learning' for all staff across GP surgeries in Norwich.
This is when surgeries close for half a day for important training. It is quite usual across the country and it means clinicians and administrative staff alike can focus on improving important skills, catching up on latest best practice and learning from colleagues outside their own practice. We put in place arrangements for patients who needed urgent medical care when this takes place.
The first protected learning day took place in May 2018.
Topics covered included supporting patients who have had life-changing events and interacting with people who have hearing difficulties.
protected learning events are being planned, approximately one half day every