Home Visiting Service

A hugely promising Home Visiting Pilot was launched in April 2018. 

As a result of the pilot the progamme has been rolled out further and has seen  up to a 70% reduction in home visits for GPs, who use that time to see more patients, more often in the surgery. 

Very often, home visits require the skills of nursing staff rather than medical staff, so it often means the patient sees the right clinician first time.

Primarily, this service has benefitted the patients.  The combination of a professional skill mix, dedicated resources, integrated information technology, and a working knowledge of existing care capabilities within Norwich primary care has enabled the home visiting workforce to deliver excellent care with high levels of patient satisfaction.

As of September 2021 the Home Visiting Service has continued to go from strength to strength and has recruited three new nurses bringing the total number of clinicians to six, two of which are advanced nurse practitioners. 

The Home Visiting Service has benefitted from having GPs working alongside them throughout the pandemic although they have been mainly concentrating on those patients with possible Covid symptoms meaning that the nurses can remain "clean" as much as possible.

The nurses have been seeing patients with more complex presenting complaints due to the pandemic and this has been challenging at times, however we are supporting the team to undertake further training at the UEA to assist them to be able to deal with this. 

We are hopeful that in the future the nurses will also undertake non medical prescribing to enable them to provide a more holistic assessment.